iTunes 8 Causing BSOD On Vista When Attached To iPhone/iPod
Steve promised a lot of cool new features with iTunes 8, but Windows Vista users that upgraded to the new version were in for an unpleasant surprise. Users on the Apple Discussions running the latest ‘doze in both 32-bit and 64-bit versions are reporting getting nothing less then the blue screen of death each time they plug in their iPhone or iPod.
It appears that the only fix for this is to downgrade back to version 7.7, which causes some minor bugs that involve apps getting erased. One user claims that completely removing iTunes 8 and then downloading and installing 7.7 worked for him, but it hasn’t been tested by the masses yet.
To better fix the issue, Apple is asking for dump files to help diagnose the problem. User toons wrote up the following directions for doing so:
- From the Start menu, right-click on Computer and choose Properties.
- Click Advanced System Settings.
- Click the Settings button in the Startup and Recovery section of the window that appears.
- In the Write debugging information section, choose Small memory dump. The Small dump directory section of the window tells you where you will look for the dump file.
- Click OK.
- Plug in the iPod to cause the BSOD.
- When the computer reboots, unplug the iPod.
- Look in the specified directory (in step 4) for the minidump file.
- Attach the file in an email to email@example.com. Make sure to include your Discussions username, a link to this thread, and also the revision of iPod nano you have.