iPhone 4 Class Action Lawsuit
It seems as if many iPhone 4 users experience the same problem commonly known as “Glassgate”. The term “Glassgate” coined by GDGT’s Ryan Block describes the fragility of the iPhone 4′s front and back glass. It has been no secret that iPhone 4 users have had problems with cracked screens and cases. After California resident, Donald LeBuhn, had his own personal experience when his iPhone 4 was damaged he decided to take action…class action. His daughter reportedly dropped his iPhone and the back glass shattered. He states the same type of drop happened numerous times with his previous phone an iPhone 3Gs and no damage occurred. In the lawsuit documents LeBuhn says, “Months after selling millions of iPhone 4s, Apple has failed to warn and continues to sell this product with no warning to customers that the glass housing is defective.” Mr. LeBuhn claims that Apple knows of the design flaw with the iPhone 4 that causes the glass on the front and back of the iPhone to be at a high risk for breakage. Yet, Apple continues to advertise that it is “20 times stiffer and 30 times harder than plastic” and is “ultradurable”. They also state that the glass is made from the same material used in helicopters and high speed trains. LeBuhn asks for Apple to refund the purchase price of the phone and to reimburse customers for any repair fees they’ve paid, as well as make restitution for “their overpayment in purchasing defective iPhone 4s.”
Customers do have available options to help cover damage to their iPhone. Worth Ave. Group, an electronic device insurance company, covers accidental damage such as drops, spills and screen cracks. With a low deductible of and premiums starting at $50 a year, this option is surely worth taking advantage of especially since we know damage is becoming an issue.
This is not the first issue with the iPhone 4, as shortly after being released, many customers complained of antenna issues leading to dropped calls.