Girl With Stolen iPhone Emails Steve Jobs, Gets Apple On The Case
Remember Alisa, the person Apple was refusing to help after her stolen iPhone was sent in for replacement? We were pretty upset to hear that Apple was refusing to return her iPhone to her, the rightful owner, simply because she decided not to file an official police report. Fortunately, it turns out that sad story has a happy ending, as Apple has agreed to return the device when she emailed Steve Jobs about the situation.
This whole situation has turned out to be a happy story, e-mailing Steve Jobs actually turned out pretty well. I e-mailed him the same day I emailed you, which was the 30th of December, on the 2nd of January I got a phone call from the executive office of Apple.
I was then told that they do have a procedure for these types of situations, and that I need to provide them with a police report number. Once they have a police report number there is someone at Apple that deals only with law enforcement and will be in touch with them. At this point all this has happened and there is an investigation under way.
I’m glad that I was wrong. Apple does have a policy regarding these types of situations and they do care. It’s just frustrating that I have to reach out to the CEO of this huge multi-billion dollar company to fix what seemed like a no-brainer to me (even though it’s not a huge deal to email him). It would have definitely reduced a lot of stress if the Apple rep I spoke to would have told either me or the NYPD that she needed a police report number and it wasn’t enough to just hear from the police.