City Of Boston To Unveil App For Reporting Municipal Complaints

The city of Boston, Massachusetts is getting ready to announce a new way for Bostonians to file municipal complaints like potholes, broken streetlights or graffiti-covered walls to the city authorities on the spot using their iPhones, allowing them to take and email pictures of the problem as they see it.

They’re calling the project, Citizen Connect, and it will be the first of it’s kind in the country. It is being created as an extension of Boston’s 24-hour hotline for the more tech-savy crowd.

“If I’m just walking along the sidewalk and I have a complaint – maybe a storm knocked downed a tree – I could take a photo and send it immediately,’’ said Christopher Loh, 28, a press assistant in the mayor’s office who helped come up with the idea for the program. “You don’t have to bumble around looking for a number to call. It’s right there in the palm of your hand.’’

[Daring Fireball via Boston.com]

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