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Apple Says Sorry For MobileMe Trouble, Offers 30-day Free Extension

Submitted by Edward Kirk on July 16, 2008 - 11:50am.
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People were having a difficult time accessing MobileMe when it first launched, and Apple seemed to be having a difficult time getting things working. Now they have sent out an email admitting that the transition was not as smooth as they had hoped. They have also run into some trouble by saying that it used "push" technology, which they also clarify.

One of the things they note was that while everything else went smoothly, many users were experiencing problems with the web apps, as we noticed. They also clarify that, while changes made on the iPhone and on Me.com are pushed between the two devices, changes only get to and from your Mac or PC every 15 minutes. Therefore, they say they will no longer be using the term "push" until they can get changes instantly made between your computer as well.

As an apology, they they are giving a free 30-day membership extension to to anyone who was a .Mac member with an active acount that started July 9, 2008, and for new accounts created on or before July 15, 7:00 PM PDT.

You can find more details on eligibility here.

Thanks for the tip, Peter!

Submitted by Kevin Dunahee on July 16, 2008 - 11:55am.
Is it just me or does the 'push' thing seem like it should be an easy fix? If the iPhone can actually push contacts, calendars, etc. instantly, what the heck is the limitation stopping your Mac from doing the same?

Submitted by Mac Dude (not verified) on July 16, 2008 - 2:30pm.
Quote:
Originally Posted by Superman View Post
Is it just me or does the 'push' thing seem like it should be an easy fix? If the iPhone can actually push contacts, calendars, etc. instantly, what the heck is the limitation stopping your Mac from doing the same?
I think they just want to limit the server bandwith imagine the traffic if every .mac err me user has two or more clients all pushing at the same time...

Submitted by muchospanish on July 16, 2008 - 3:20pm.
I wish they had sent this out earlier. I was trying to renew for 5 days. I e-mailed them every day and never got a response. I finally called Apple and spoke to a rep for almost a half hour. Finally, just as she came up with the answer of the extended month,

I found the story on Macdailynews.com. It was enough frustration that a month isn't overly generous. Also, it seems to be the same inept team as the dotmac team, unfortunately. The Apple dotmac to mobileme discussion forum has been full of confusion and frustration.

Dan

Submitted by javaGuru on July 16, 2008 - 6:35pm.
That's fine but it still doesn't work. I can't get the contacts to work with the web app while trying to send an email. Every time I click on the contacts icon to add an email address I get some error message stating that this is currently down and they are working to fix it. I just tried it again to get the exact error message and Apple has now disabled this contacts icon button. How convenient. That's not exactly the best way of fixing a problem.

oh well

Submitted by iswenson on July 16, 2008 - 7:42pm.
does anyone know if the 1 month extension goes onto the free trial as well? im suprised that they would categorize syncing every 15 minutes as "push". it clearly isnt.