Apple Posts Fix For Persistent Sync Error
Some of the users that upgraded to iTunes 8.0.1 for the Mac have been getting mysterious and frustratingly persistent error messages when trying to sync their iPhone or iPod touch, making it impossible. Thankfully Apple has posed a fix for the issue on their Support page.
The error message occurs when the iPhone or iPod touch is plugged in to the machine and tries to sync with iTunes, resulting in one of the following errors:
- “The iPhone “iPhone name” cannot be synced. An unknown error occurred (13014).
- “The iPhone “iPhone name” cannot be synced. An unknown error occurred (13136).”
- “The iPhone “iPhone name” cannot be synced. An unknown error occurred (13213).
Apple suggests three possible solutions:
- Quit and reopen iTunes. If the issue continues, then restart your computer.
- Turn off Genius in iTunes in the Genius sidebar (choose View > Hide Genius Sidebar).
- Quit iTunes, temporarily disable the anti-virus security software on your computer, then reopen iTunes and try to sync your device. If iTunes successfully syncs your iPhone or iPod touch, consult the anti-virus software vendor.