Refurbished AT&T iPhones Shipping With Wrong Warranty

Edward Kirk · March 31st, 2008, 05:36 PM

The refurbished iPhones that went on sale last week gave many who were waiting for a price drop a chance to buy one at a significantly lower price than usual, but there might be some issues with the warranty information. Erica Sadun purchased one of the units herself, and she had to correct Apple on the warrant information.

Many of the refurbished iPhones sold came with a sticker on the box saying that the device came with a 1-year Apple warranty. However, upon checking the warranty self-checking site, Erica Sadun found that her warranty was set to expire on the 22nd of July.

After calling Apple and being told that the date was correct, she called again and explained that it came with the sticker, this time having her warranty extended to the correct length advertised.

If you purchased one of the refurbished models last week, we highly suggest you check yours as well at the warranty self-checking site. If it's wrong, you might want to give Apple a call at 1-800-694-7466 to clear up the problem. Also, she did need to confirm a valid AT&T account, so those of you that didn't register for an account are out of luck.

[via TUAW]

neoddr089 · March 31st, 2008, 06:29 PM #2

Erica Sadun: "Hello I would like to correct a typo on my warranty. Instead of getting a warranty I have received a warrant for my iPhone hacking hardware."

Apple: "Actually no, thats what your unopposed to receive. Thank you for calling Apple Support."

**Had the same problem** - April 19th, 2008, 10:37 PM #3

Hey all,

I had the same problem as Erica, after I faxed in my information the warranty checker now has this:

Your product is eligible for complimentary phone support which is estimated to expire on March 29, 2010.

but also still has:

Our records indicate that your product is covered under Apple's Limited Warranty which is estimated to expire on August 02, 2008.

I'm confused as to what the difference is between the two.

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Edward Kirk WrAdminterizer Join Date: Apr 2007 Location: Illinois, USA Posts: 3,084 Thanks: 19 Thanked 26 Times in 25 Posts	Refurbished AT&T iPhones Shipping With Wrong Warranty - March 31st, 2008, 05:36 PM #1
	The refurbished iPhones that went on sale last week gave many who were waiting for a price drop a chance to buy one at a significantly lower price than usual, but there might be some issues with the warranty information. Erica Sadun purchased one of the units herself, and she had to correct Apple on the warrant information. Many of the refurbished iPhones sold came with a sticker on the box saying that the device came with a 1-year Apple warranty. However, upon checking the warranty self-checking site, Erica Sadun found that her warranty was set to expire on the 22nd of July. After calling Apple and being told that the date was correct, she called again and explained that it came with the sticker, this time having her warranty extended to the correct length advertised. If you purchased one of the refurbished models last week, we highly suggest you check yours as well at the warranty self-checking site. If it's wrong, you might want to give Apple a call at 1-800-694-7466 to clear up the problem. Also, she did need to confirm a valid AT&T account, so those of you that didn't register for an account are out of luck. [via TUAW] __________________ About my iPhone: iPhone & Color: iPhone 3G 16GB White iPhone Version: 3.0 Computer & OS: MacBook Pro 15", Mac OS X 10.5.4 Twitter

neoddr089 New Recruit Join Date: Sep 2007 Posts: 14 Thanks: 0 Thanked 0 Times in 0 Posts	March 31st, 2008, 06:29 PM #2
	Erica Sadun: "Hello I would like to correct a typo on my warranty. Instead of getting a warranty I have received a warrant for my iPhone hacking hardware." Apple: "Actually no, thats what your unopposed to receive. Thank you for calling Apple Support."

iPhoneUSER22 Guest Posts: n/a	Had the same problem - April 19th, 2008, 10:37 PM #3
iPhoneUSER22 Guest Posts: n/a	Hey all, I had the same problem as Erica, after I faxed in my information the warranty checker now has this: Your product is eligible for complimentary phone support which is estimated to expire on March 29, 2010. but also still has: Our records indicate that your product is covered under Apple's Limited Warranty which is estimated to expire on August 02, 2008. I'm confused as to what the difference is between the two.