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View Full Version : IT Say iPhone's 2.0 Firmware Still Not Ready For Business


Edward Kirk
June 16th, 2008, 09:23 PM
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Dispite Apple's announcements that the 2.0 firmware would make the iPhone more business-friendly than ever before, IT managers are still unsure if the device is a good choice for their networks. One of those IT managers is Vivek Kundra, chief technology officer for the District of Columbia. He's currently beta testing 15 first-generation iPhones running the 2.0 software, and he says that the options presented by Apple aren't enough.<!--break-->

One problem lies in scalability. "Right now, using iTunes to download is fine with us," he said. "But when iPhone [use] scales to thousands of units, I want to push software to users wirelessly."?

Similarly, Manjit Singh, CIO at Chiquita Brands International, is concerned that the degree of control Apple has the ability to exert over IT operations is getting in the way of more wide-spread adoption.

"I don't want to be carrier-locked [to AT&T], and I don't want to be forced to distribute apps via iTunes," Singh wrote, adding that having to ask for permission from Apple to install internally developed applications on the iPhone "won't be realistic" for their company.

Other things that could stand in it's way are having to mail devices to Apple to have batteries replaced, the lack of an enterprise tech-support group at Apple, and the fact that management tools for the iPhone are still less developed than those for Blackberrys and other handhelds.

Analyst Ken Dulaney said that, while Apple has completed some big steps to get the device ready for the business world, they still have a ways to go.

[via <a href="http://www.macworld.com/article/133979/2008/06/iphone_corporate.html" target="_blank">Macworld</a>]</div>

Kuma
June 16th, 2008, 09:34 PM
I think it might just come down to their bosses... if they want iPhones.. then the CIO will have to find away. As for mailing back iPhones to have their batteries repaired.... now they are just clutching at straws... back in the day when I was administering 500 phones in the company I worked for we always had at least 10 in the drawer to be used as back up units...

And unlike back in my day when the phone was broken or needed replacing the data would be lost. With the iPhone it doesn't matter... that information will be there... just sync up your replacement phone and away you go...

imagine engine
June 16th, 2008, 11:57 PM
The reality is that Apple's iPhone integration with iTunes and the App Store make it more useful, flexible while at the same time simplistic to use compared to Blackberry Desktop Manager. Since the user can download an application directly to their device over the air using the App Store icon on the iPhone I don't understand what Vivek Kundra, is concerned about. The Administrator for a company will be able to restrict which devices (clients) are allowed access to the company internal applications for the iPhone and if a device is stolen they can use the remote wipe to clear the data and secure against data theft. A suggestion for Mr. Kundra, is to start thinking outside the box and see the possibilities for the iPhone not just as a consumer product but also for corporate use.

rawhead
June 17th, 2008, 03:52 AM
I don?t want to be forced to distribute apps via iTunes

Huh? Didn't Jobs make it abundantly clear in his WWDC keynote that corporations can buy licenses to allow unlimited distributions of their own proprietary applications without using the App Store?

Or, is he complaining about having to use iTunes the software (in which case I don't understand why anyone should be worried about having to use any software--what's the difference between that and having to use ActiveSync or whatever to install software??).

Pearldrm7
June 17th, 2008, 09:57 AM
This just comes down to the old argument of Apple and Jobs being way to controlling with all of their products.

I understand why they do it, I just don't agree with it.

smoketx
June 17th, 2008, 12:08 PM
You quote one guy and extrapolate that all IT departments don't like the new firmware, now that is journalism.

WatersWest
June 17th, 2008, 12:38 PM
Don't get too upset. Apple will still sell plenty of iPhones. However, Apple does tend to be a little on the controlling side, and having previously worked in IT, I can see how some companies might not want to adopt iPhone if they cannot have complete control over installation of applications, especially security applications. I'll still be getting an iPhone when I can, but it doesn't upset me one way or another if large corporations do not adopt it.